Username/email not found (new interface)

*** This article refers to a new interface that is currently only available to some users. If the information doesn’t match your version of Mango, please see this article instead.***

screenshot of error message

This error message may appear for the following reasons:

  • Your email address or username was misspelled. Double-check that you have entered it correctly.
  • If it's your first time using Mango, you may need to sign up before you can log in. Click “Create New Profile” at the bottom of the screen to get started.
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